Questions about buying from Taiga Motors
Buying
Are you a dealer or a private seller?
We're a registered dealer: Taiga Motors is a trading name of Taiga Group Limited. Buying from us, you get the full protection of the Consumer Rights Act, which you don't get when buying privately.
Why do you sell from a house?
Because it's where we live, and that's the point. No forecourt costs to pass on, no sales floor, and no chance of us disappearing. Every viewing is by appointment, so you get our full attention. See what to expect.
Is the price negotiable?
We price every car fairly from the start, with the work and the paperwork to show for it. There's little room to move, and no games. The price on the car is the price to drive it away: no admin fees.
Can I bring my own mechanic or book an AA or RAC inspection?
Of course. Any independent inspection is welcome. We'll put the kettle on.
Do you offer finance?
We don't arrange finance. You're welcome to use your own bank or lender.
Do you take part-exchange?
Sometimes, when the car is one we'd be happy to sell. Tell us about yours when you get in touch and we'll give you a straight answer.
How do I pay, and do you take a deposit?
By bank transfer. If you've set your heart on a car, we can hold it for you with a deposit. We'll agree the amount and terms together, to suit you, before you pay.
Can you deliver?
Yes, anywhere in mainland Britain. Tell us where, and we'll quote you before you commit.
After you buy
Do you offer a warranty?
Our guarantee is the law, plus a phone number that's answered. Buying from a dealer, you're protected by the Consumer Rights Act 2015. If a fault was present when you bought the car, we'll put it right as the law requires. If it's normal wear and tear, we'll tell you honestly and quote you fairly.
What are my rights if something goes wrong?
In plain English: the car must be of satisfactory quality, fit for purpose and as described. If a fault that was there at the time of sale shows up, you can ask us to put it right, and within the first 30 days you can usually reject the car for a refund. If you bought without visiting, you may also be able to cancel within 14 days.
Who do I call if something feels off?
Us, first. For as long as you own the car, call or message us before anyone else. We'll tell you honestly what it is, whether it's ours to put right, and who should fix it if it isn't.
Will you buy it back if I sell later?
Offer it to us first. We'll make a fair offer for a car we already know.
Our services
Can you find a specific car for me?
Yes. Tell us the car, the spec and the budget. We search dealers, private sellers and trade-only auctions, and inspect the best candidates. How it works.
I've found a car elsewhere. Can you check it?
Yes, anywhere. Within 50 miles of Guildford it's £200; further afield, £2 per mile beyond that. Book an inspection.
Do you speak Russian or Ukrainian?
Our sister service Motormate works in both. motormate.uk
Looking for something specific?
Tell us the car, the spec and the budget. We'll tell you honestly whether we can find it, and what it should cost.