Complaints
If something isn't right, tell us first. Most things are put right with one conversation.
Last updated: 11 October 2026
How to complain
Email hello@taigagroup.co.uk or call +44 (0) 7950 948832. It helps to include:
- your name and how to reach you;
- the car or the service it's about;
- what went wrong, and when;
- what you'd like us to do.
What happens next
We'll confirm we've received your complaint within 2 working days and give you a full answer within 14 days. If we need longer, we'll tell you why and when to expect it.
If we can't agree
We aren't a member of an alternative dispute resolution scheme. If we can't resolve your complaint between us, The Motor Ombudsman deals with disputes about cars and may be able to help: themotorombudsman.org. We'll tell you in writing whether we agree to use it for your complaint.
For free, independent advice on your rights, contact Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.
Looking for something specific?
Tell us the car, the spec and the budget. We'll tell you honestly whether we can find it, and what it should cost.